TROUBLESHOOT

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If your Magic Karaoke does not turn on:


-Press and hold the power button for about 2 seconds.

Magic Sing ET12K Power Switch Magic Sing ET13K Power Switch Magic Sing MT15K Power Switch

-On models with master power switch(ET19KV,ET18K,ET18KV,ET21KV) please make sure the switch is set to on("1") position before using the remote to turn the unit on.

Master Power Switch on Wireless Magic Sing

-On the remote wireless mics: Please make sure that batteries are AA size. If the battery is low, Magic Sing may not work properly.

-Check if the AC adapter is properly connected to the microphone(or the main station) and properly plugged into the AC outlet.

-See if the AC adapter is one that is originally provided by the manufacturer. If it is not an OEM AC adapter it could cause damage to the device.

-Using batteries with the AC adapter at the same time causes battery leakage(on wired Magic Sings with battery compartments). Even though you do not see any leakage in battery insert area, there will be a serious damage on the circuit board. Please note that the battery leakage is not covered by the manufacturer warranty.

-Remove all song chips from the chip slot. When a song chip is inserted the wrong way or if a song chip is defective, microphone is designed to stay off or turn off momentarily. Please make sure chips are inserted the correct way(just match the arrows on top the chip to ones on the slot) and try to turn the unit back on. If you have multiple chips and unit still fails to turn on you may have a bad chip. In this case, you may want to insert them one at a time to find the defective chip.

Magic Sing Chip Inserted Correctly Magic Sing Chip Inserted Incorrectly

-Please make sure that the power is OFF when inserting or removing the song chip. Failure to do this could result in causing damage to the chip.


If vocal sounds delayed:

-This is caused by certain type of digital TVs. To bypass this problem, please connect the audio out(white and red jacks) to a separate audio system and the video out(yellow jack) to the TV. This way the sound will come from the audio and the video will come from the TV bypassing the delay problem with digital TVs.

-It can also be caused by certain type of audio systems. Please make sure that surround sound mode is turned off for karaoke use. Use "direct" or "stereo" mode if possible to reduce delays and mic feedback(high pitch noise). Also make sure that only audio out from Magic Sing is connected to the audio system. Video out should be connected directly to the TV.


If you have no Video/Audio:

-Check your TV input. It must be on the input where your Magic Sing is connected(Video1, Video2, Input1, Input2, etc...)

Magic Sing Audio Video Out Connected to TV Video 1 Input

-Make sure cables from the Magic Sing is connected properly with all color coded RCA jacks into corresponding input jacks on the TV. You may have to check the TV manual to properly connect and switch a composite input.

-Try same connection with a different TV.

If the singer's voice can't be heard or the over all sound level is low:

-Turn the AVS/AVL(Automatic Volume Level) to "OFF" on the TV or the Audio system(if equipped).

-Raise the Mic Volume by following the instruction booklet.

-Lower the Music Volume and increase the Mic Volume by following the instruction booklet.

If you have distorted Video(Black and White stripes):

-This is caused by switching on the wrong TV color system mode. To toggle between the NTSC and the PAL systems:

To convert to PAL mode, turn off a wireless mic first. Press and hold button 8 on the wireless mic, and then press "POWER" button using another finger until the word PAL appears on the TV screen. (Do not release button 8 and the POWER button until the word PAL appears on the TV screen.) To convert to NTSC mode, turn off a wireless mic first. Press and hold button 9 on the wireless mic, and then press the POWER button using another finger until the word NTSC appears on the TV screen.
(Do not release button 9 and the POWER button until the word NTSC appears on the TV screen.)

To reset the Magic Sing(to solve common problems):

-If the Magic Sing behaves illogically(freezes, etc...) or if you want to reset to factory setting:

For models with dual wireless mics:

-Make sure that the power is "on" on the base unit so that you can see the Magic Sing start up screen on the TV, then:

-Turn off one of the wireless mic, and then press and hold the 0 button on the wireless mic, and press the [POWER] button using another finger until the words USER RESET appear on the TV screen. (Do not release the 0 button and the [POWER] button until the words USER RESET appear on the TV screen).

For models with single corded mic:

-Turn off the power. Then press and hold the 0 button on the wired mic, and press the [POWER] button using another finger until the words USER RESET appear on the TV screen. (Do not release the “0” button and the [POWER] button until the words USER RESET appear on the TV screen).

If a Magic Sing Song chip fails to work:

-Please make sure that the power is OFF when inserting or removing the song chip. Failure to do this could result in causing damage to the chip.

-Song chips must be inserted with the arrow on top of the chip pointing in the same direction as the one on the chip slot.

Magic Sing Chip Inserted Correctly Magic Sing Chip Inserted Incorrectly


If all else fails

Please contact us.

QUICK GUIDE

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A Quick Guide on How to Use your Magic Sing



Setting up the Magic Sing:


1) Connect the jack of the AC Adapter to the jack terminal (found at the rear) on your Magic Sing Main Station and plug the other end of the AC Adapter to the main power supply.

Magic Sing ET19KV Setup 1 Magic Sing ET18K/KV Setup 1Corded Magic Sing Setup 1
ET19KV ET18K/KV ET12K/13K/9K/MT15K



2) Connect the AV Cable from the Magic Sing into your TV's RCA jack terminal (found either on the sides or at the rear of your TV) in the following manner:

VIDEO : Yellow jack to the yellow terminal
AUDIO(R) : Red jack to the red terminal
AUDIO(L) : White jack to the white terminal

From the Magic Sing:

Magic Sing ET19KV Setup 2 Magic Sing ET18K/KV Setup 2
ET19KV ET18K/KV
Magic Sing Corded Setup 2
ET12K(other corded models have this attached)

To the TV:





3) Turn your TV on and set it to the corresponding Video Input.

Please turn off the function "Automatic Volume Level" (AVL/AVC) on your TV(if available).

Magic Sing Setup 3



4) APPLIES TO ONLY THE WIRELESS MAGIC SING DO NOT USE BATTERIES ON THE WIRED MAGIC SING AS IT COULD POTENTIALLY CAUSE DAMAGE WHEN USED TOGETHER WITH THE AC ADAPTER. Open your Wireless Magic Sing Mic battery compartment (found at the back of the microphone) and insert two AA batteries properly.

Magic Sing Setup 4
WIRELESS MICS ONLY



Starting Up the Magic Sing:


1) Turn the MagicSing Main Station on (found on the right or rear). The MagicSing Display Screen will appear on your TV screen.

Magic Sing Startup 1
WIRELESS MAGIC SING

Magic Sing Wired Startup 1
WIRED MAGIC SING


SKIP STEPS 2 TO 3 FOR THE WIRED MAGIC SING
2) Turn the MagicSing Wireless Microphone on by pressing for 3 seconds. A green light indicates that it is turned on.

Magic Sing Startup 2


3) To operate your MagicSing using the Remote Control, open the battery compartment (found at the back) and insert two AAA batteries.

Magic Sing Startup 3




Using the Magic Sing:


1) Select a song by using your Microphone. Press [?][?], and the Song list will appear on your TV screen.

By continuously pressing either [?] or [?], each song title on the list will be highlighted by a blue bar.
I
f you wish to play the highlighted song, just press [?/¦].

Magic Sing Startup 4



2) You can also select a song by browsing through the pages of the song list in the Magic Sing Handbook.

To play your selected song, just key in the numbers found beside the song title onto your Magic Sing microphone and then press [?/¦].



- You can do the same procedure on the Remote Control(with Wireless Magic Sing only). Just press [?/¦] after you key in the song number.



* To enjoy more advanced features of your Magic Sing, please refer to the User's Manual found in the Magic Sing Handbook.











All Magic Sing systems we sell come with a one year manufacturer limited warranty.

Product Support is not available for Magic Sing systems purchased from other stores. However, we may offer repair service under Out-of-Warranty*** procedure as outlined below.


Instructions for RMA(Return Merchadise Authorization)


Download RMA form: WORD

If you have a problem with the Magic Sing system that has been purchased from MagicKaraoke.com in the one year warranty period, please follow instructions below:

Inside United States:

For delivery date within 14 days of RMA request

1. Use our troubleshooting guide to solve your problem.

2. If you still have the problem, contact us via phone or email(Please have your order number before contacting us). If the product seems defective, we'll issue an RMA Number with a return label for the return of the item in question. Please fill out the RMA form enclose it on the return shipment and write the RMA number on the return package. We are not responsible for returns without the RMA number.

3. Upon receipt of the return, our technician will inspect the item in question.

a) If the item is a manufacturer defect; we'll ship a replacement within 1 to 2 business day of inspection(for 2 to 7 business day delivery).

b) If the item is not a manufacturer defect(if the problem is by abnormal use as outlined in the Manufacturer Warranty Policy); we'll notify you with an estimate to repair the item(with both inbound and outbound shipping and handling charges).

For delivery date over 14 days but within 1 year of RMA request

1. Use our troubleshooting guide to solve your problem.

2. If you still have the problem, contact us via phone or email(Please have your order number before contacting us). If the product seems defective, we'll issue an RMA Number*. Please ship** your unit with the complete RMA form and the RMA number on the package to:

Magic Karaoke Outlet
8554 Dorrington Ave
Panorama City, Ca 91402

*We are not responsible for returns without the RMA number.
**We are not responsible for returns lost or damaged in transit. Please ship the return properly packed and use insurance with delivery confirmation to protect yourself in the event of non-receipt or damage.

3. Upon receipt of the return, our technician will inspect the item in question.

a) If the item is a manufacturer defect; we'll repair or replace using the manufacturer guidelines. We'll notify you with the repair time.

b) If the item is not a manufacturer defect(if the problem is by abnormal use as outlined in the Manufacturer Warranty Policy); we'll notify you with an estimate to repair the item(with both inbound and outbound shipping and handling charges).


Outside United States:

-We do not cover any shipping related costs for units from outside of the U.S. that need Warranty/Out-of-Warranty service.

For delivery date within 14 days of RMA request

1. Use our troubleshooting guide to solve your problem.

2. If you still have the problem, contact us via phone or email(Please have your order number before contacting us). If the product seems defective, we'll issue an RMA Number*. Please ship** your unit with the complete RMA form and the RMA number on the package to:

Magic Karaoke Outlet
8554 Dorrington Ave
Panorama City, Ca 91402

*We are not responsible for returns without the RMA number.
**We are not responsible for returns lost or damaged in transit. Please ship the return properly packed and use insurance with delivery confirmation to protect yourself in the event of non-receipt or damage.

3. Upon receipt of the return, our technician will inspect the item in question.

a) If the item is a manufacturer defect; we'll ship a replacement. We'll contact you with the shipping charge. Upon payment of the shipping charge, item will be shipped within 1 to 2 business days for 2 to 4 weeks delivery(estimate).

b) If the item is not a manufacturer defect(if the problem is by abnormal use as outlined in the Manufacturer Warranty Policy); we'll notify you with an estimate to repair the item(with both inbound and outbound shipping and handling charges).

For delivery date over 14 days but within 1 year of RMA request

1. Use our troubleshooting guide to solve your problem.

2. If you still have the problem, contact us via phone or email(Please have your order number before contacting us). If the product seems defective, we'll issue an RMA Number*. Please ship** your unit with the complete RMA form and the RMA number on the package to:

Magic Karaoke Outlet
8554 Dorrington Ave
Panorama City, Ca 91402

*We are not responsible for returns without the RMA number.
**We are not responsible for returns lost or damaged in transit. Please ship the return properly packed and use insurance with delivery confirmation to protect yourself in the event of non-receipt or damage.

3. Upon receipt of the return, our technician will inspect the item in question.

a) If the item is a manufacturer defect; we'll repair or replace using the manufacturer guidelines. We'll notify you with the repair time and shipping related costs.

b) If the item is not a manufacturer defect(if the problem is by abnormal use as outlined in the Manufacturer Warranty Policy); we'll notify you with an estimate to repair the item(with both inbound and outbound shipping and handling charges).


***If you have a problem with the Magic Karaoke system that is Out-of-Warranty

1. Use our troubleshooting guide to solve your problem.

2. If you still have the problem, contact us via phone or email. If the product seems defective, we'll issue an RMA Number*. Please ship** your unit with the complete RMA form and the RMA number on the package to:

Magic Karaoke Outlet
8554 Dorrington Ave
Panorama City, Ca 91402

Please enclose a non-refundable $15 service charge(money order or personal check payable to "Magic Karaoke Outlet"). By sending your microphone for repair you agree that the service charge is not refundable even if your system is not repaired.

*We are not responsible for returns without the RMA number.
**We are not responsible for returns lost or damaged in transit. Please ship the return properly packed and use insurance with delivery confirmation to protect yourself in the event of non-receipt or damage.

3. Upon receipt of the return, our technician will inspect the item in question.

a) If the item is repairable; we'll contact you with the repair estimate and the repair time. $15 service fee will be applied to the repair bill.

b) If the item is not repairable; we'll contact you with a return shipping estimate. Your item will be returned "as is" upon your payment(please allow 3 to 7 business day for delivery). $15 service fee will not be refunded.

c) Any item(s) not claimed within 90 days by non-payment will be disposed at MagicKaraoke's discretion.


Manufacturer Limited Warranty Policy

The manufacturer, EnterTech, warrants its products against defects in materials and workmanship under generally accepted industry standards for a period of one year for labor and parts from the date of retail purchase. EnterTech's warranty obligations are limited to the terms and conditions set forth below:

TERMS AND CONDITIONS

1. If a defect or defects exist, at its option ET will repair the product at no charge, using new or refurbished replacement parts provided the product does not fall into one of the categories of Section Number 9. "The warranty does not cover a below: " Replacement parts are warranted for the balance of the original applicable warranty period.

2. To obtain warranty protection, notice of the alleged defects must be given promptly with proof of purchase(invoice/order confirmation email from Authorized Resellers) upon discovery to one of our authorized service centers.

3. Our decision on all questions with respect to complaints as a result of defects, either materials or workmanship, shall be conclusive.

4. In order to ensure that you are covered by the warranty, you should use only genuine ET's parts and components such as adapters, cables provided during installation.

5. EnterTech or Authorized Service Centers will repair products under warranty at no charge, given all guidelines and restrictions are followed. Shipping expenses may or may not apply to customer depending on the region. Please contact local service center before sending any units in for repair.

6. After warranty period, to have normal service, customers shall bear all costs in shipping the product(s) for both ways(Customers to service centers and Service centers to customers).

7. All of returned products must be packaged appropriately, and it is recommended that they be insured or set by a method that provides for tracking of the package. The recipient(service center(s) or even ET) is not responsible for any product that is lost or damaged in transit.

8. Please be noticed that the warranty will not be effective and all costs of both after service and shipping in-and-out shall be customer's responsibility if the unit sent for repair has been purchased outside of the United States.

9. The warranty does not cover as below:

1) Defects, damage and breakage resulting from accidents, misuse(breakage, spillage of food/liquid substances that defect the product and parts such as PCB, battery leakage, etc...), wrong usage of electrical supply and voltage, abuse, alteration, modification, improper testing(operation, installation), tampering or failure of the purchaser to follow normal operating procedures described in the user's manual.

2) Product subject to unauthorized dis-assembly and/or repairs which adversely affect the performance of the product.

3) In case of non-authorized third party engagement.

4) Normal and customary wear and tear, corrosion, rust or stains.

5) Scratches and damages to the outer surface areas and externally exposed parts that are due to normal customer use.

6) Claims for damaged/missing parts or accessories after 3 days from the original date of good(s) received.

7) Product which has it's serial number removed or tempered(altered or made illegible).

8) It the warranty card is being altered, defaced or erased in any manner whatsoever.

9) Accessories in the product package provided by ET such as adapters, cables, and batteries which are considered as consumable articles.

10) The warranty period for a voice coil inside the mic ball of a mic is 6 months from the date of retail purchase.


10. Any service charge due to the clauses of "The warranty does not cover" will be billed to customers and the service charge will vary depending on the service center. Please consult the service charge with your nearest service center.

Return policy details:
15% Restocking Fee On All Returns and Exchanges.
Return shipping paid by buyer. The buyer is responisble for shipping both ways.